Privacy
Policy

The M3 Wake Research Privacy Policy | California Residents Only View Here

This privacy policy (“Privacy Policy”) is intended to provide you with information about what personal information M3 Wake Research collects about you and how it is used.

This Policy describes how we may obtain personal information, the types of personal information we may obtain, how we use, share and protect the personal information, the rights of individuals with respect to their personal information, how to correct, change, or remove it and how to contact us about our privacy practices. In the policy, the pronouns “you” and “your” are used to refer to the end user, while “Wake Research”, “we,” “us” and “our” are used to refer to M3 Wake Research.

By accessing our Sites or using our Services, you agree to the terms of this Privacy Policy. We may revise this Privacy Policy at any time, without notice to you. You are responsible for reviewing it regularly. Your access of the website or use of our Services following the posting of changes means you agree to abide by those changes.

This Privacy Policy was last revised on August 21, 2024.

About Wake Research:

M3 Wake Research is a wholly owned and operated, integrated organization of premier investigational sites working closely with the biopharmaceutical, biotechnology, medical device, pharmaceutical industry, and clinical research organizations in the United States. We conduct clinical trials across a variety of therapeutic areas. With more than 30 years of experience in the clinical research field, Wake Research is a trusted partner in healthcare.

About the M3 Group:

The M3 Group, named to represent Medicine, Media, and Metamorphosis, was founded with the goal of changing the world of medicine through full use of the power of the Internet.

The M3 Group is comprised of affiliated companies owned by M3, Inc., a publicly traded company on the Tokyo Stock Exchange (jp:2413) with subsidiaries in major markets including USA, UK, Sweden, Japan, South Korea, and China. The M3 Group provides services to healthcare and the life science industry, including market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.

Use of Information Provided for Clinical Trial Opportunities:

Personal information that is voluntarily entered into this site or provided to us via telephone or email will only be used by Wake Research.  Our policy is to maintain all personal information as confidential and to use it only for the purpose for which it was obtained.

Wake Research never shares or sells your personal information with any company or organization. From the time of your entrance into a clinical trial, you will only be identified by initials and a unique number to parties outside of Wake Research that are participating in the conduct of the study.  Your non-identifiable medical information will be given only to the sponsor of the trial and their employees or contractors and will only be used for study purposes.

By registering with us, you give us permission to contact you, using the contact information given, regarding enrolling studies that may be of interest to you based on the data that you provided.  We may contact you periodically when we find one or more studies in the future that we feel you may be interested in and may qualify for.  The information submitted by you is safely stored in a secure database that is protected from unauthorized access.

Personal information we may process includes:

• Names, postal or e-mail addresses, fax numbers, and phone numbers
• Communication preferences
• Information on Health conditions
• Protected health information (PHI) included in medical records.

Use of Information of Wake Research Clients:

Wake Research obtains personal information of Clients or potential Clients that is disclosed or otherwise processed by Wake Research upon entering into and performing agreements and making and receiving payments under agreements. We also may obtain Client personal information from public sources in anticipation of a prospective business relationship.

We use a variety of public sources to collate information about potential Clients we believe may be suitable for our Services.

We may process the following types of personal data about Clients:

• Names, postal or e-mail addresses, fax numbers, and phone numbers
• Employment information (e.g., job titles) relating to Representatives
• Communication preferences

We may use the personal data we obtain about Clients to:

• Manage our existing and prospective Client relationships;
• Communicate with for marketing, newsletters and company updates;
• Perform accounting, auditing, billing, and collection activities;
• Safeguard and defend M3 Wake Research interests; and
• Comply with applicable legal requirements, industry standards and our policies.

Use of Information Gathered During Use of Our Sites or Services:

In addition to the uses of your voluntarily-provided personal information relating to our clinical trials, other purposes for which we gather and maintain information about you during your usage of our Sites or Services may include:

• To communicate with you about our clinical research opportunities and otherwise follow up on requests or questions that you may submit;
• To track and analyze use of our Sites, including to prevent, detect, and investigate misuse, fraud, and illegal activities, and to track and evaluate activity on our Sites in order for us to operate, maintain, and enhance our Sites, services, and products;
• To enhance and improve our Sites’ user experiences, such as by retaining any messages you send us through the Sites and other information (such as browsing history);
• As necessary to perform all services Wake Research provides in a safe, responsible, and transparent manner to all of its users; and
• To comply with all applicable laws and regulations which govern human subject clinical research, use of personal information and other healthcare industry services that we offer.

Information we may receive from third parties:

We may receive information from third parties, this could include Practices or Treatment Centres providing a list of patients who may be interested in participating in clinical trials. 

Information we may share:

Wake Research does not sell, rent, or trade individual’s personal information. We may share your personal information only with:

• Affiliates of M3 to whom it is reasonably necessary or desirable for to disclose the personal information
• Service providers that Wake research has retained to perform services on its behalf, such as, but not limited to, IT service providers. Service providers are not permitted to use the personal information for their own purposes and are prohibited from onward transfer of the personal information without our written consent in each instance
• Law enforcement and other government authorities if required by law or reasonably necessary to protect the rights, property, and safety of others or us. This includes lawful requests by public authorities, including to meet national security or law enforcement requirements
• Our clients or carefully selected partners, which will, where possible be anonymised or pseudonymised data only.

Retention of Personal Information:

Wake Research will store personal information for as long as necessary to fulfil the purposes for which we collect the information, except if required otherwise by law.

In order to manage its business, Wake Research may need to retain limited personal information for longer periods of time. We have carefully limited the personal information retained and the circumstances in which it is needed to the following:

• Requests by individuals not to be contacted by Wake Research
• Individuals who have objected to Wake Research processing their personal data
• Individuals who have breached the Sites Terms of Use, including those suspected of fraudulent behaviour
• Information needed to be retained for individuals who have participated in a clinical trial with Wake Research as dictated by 21 CFR § 312.62 and 21 CFR § 312.57

How We Protect Personal Information:

We maintain appropriate technical and organizational security safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We update and test our security technology on an ongoing basis. We limit access to your personal information to those employees who need access to provide Services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your personal information.

Your Rights:

US and EU/UK Laws provide certain rights to individuals which include:

• Right to be informed – to request the categories of personal information processed and shared with or sold to third parties, the purpose for processing including for targeted advertising.
• Right to rectification – to request for incorrect data to be corrected.
• Right to erasure – to request for personal information to be deleted.
• Right to opt out – to opt out of the sale of personal information or processing for targeted advertising or profiling.
• Right to data portability – to receive a copy of personal information in a portable and, to the extent technically feasible, a format that allows the individual to share the data with another controller.
• Right to not be subject to automated decision making.

To exercise any of your rights, please contact Wake Research via email [email protected].

Information of California Residents:

If you reside in California, you have rights under the California Consumer Privacy Act (CCPA), in addition to the rights outlined in this Privacy Policy.  You may access our California Privacy Policy.

Contact Information:

If you have questions about this Privacy Policy, please email us at: [email protected]  If you have any other questions about clinical research opportunities or any other information contained on one of our Sites, please email us at: [email protected].

Cookies Policy

Analytics Information:

Wake Research uses website analytics to provide you the best possible experience with our web platforms, Sites and offerings.  For example, when we send you emails, we may use technologies to determine whether the email has been opened and whether the links contained in it have been clicked on. We may combine this data with other information collected to measure your areas of interest with Wake Research’s offerings, in order to improve our offerings to audiences, or our marketing campaigns, as well as better tailor our interactions with you.

We may also use various website analytics vendors in order to gather information for us to better understand the usage of our Sites, improve the security of our systems, prevent duplicate or fraudulent user responses, improve our ability to direct particular research opportunities to particular audiences, and to inform our general marketing campaigns.  These analytics tools collect information sent by your browser or mobile device, including the pages you visit and other information, for the purpose of assisting us in improving our Sites and offerings.

Cookies:

Wake Research may place Internet “cookies” on the computer or other devices used by visitors to our Sites. Cookies are small text files that contain small amounts of information and are downloaded to your device.  Cookies help us and/or the third parties who provide such cookies obtain information about your use of our Sites and improve its operation and for the other purposes mentioned above.  We use two types of cookies: “session” cookies and “persistent” cookies.

Session cookies allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes, such as the gathering the pages visited during a user visit to our Sites, or to facilitate use of our webmail communication system. Session cookies expire after a user’s session, and are not stored long term.

Persistent cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered.

A cookie cannot store or send back any information to us that you have not specifically and voluntarily provided while on a Site, or that is not among the information mentioned above that is contained in every user’s browser (e.g., domain name, browser type).  Cookies do not contain personally identifiable information; however, once you choose to furnish Wake Research with personally identifiable information, this information may be linked to the data stored in the cookie. Cookies can then be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Location Data:

Wake Research may utilize features that, when you access the Sites by or through a mobile device or through your browser, accesses, collects, monitors and/or remotely stores “location data,” which may include GPS coordinates (longitude and latitude) or similar information regarding the location of your device.  We may from time to time share such data with third-party analytics vendors, in order to best understand how you browse and use the Sites, as well as provide you personalized information based on that location data. Most mobile devices allow you to change or disable this functionality by changing the device settings.

Web Beacon:

A web beacon n is a small image file from a web page that may be used to collect certain information from your device. This information may include the device’s IP address, time of access, browser, and identification of cookies.  Wake Research, or its vendors, may utilize web beacons to track visitor statistics and manage cookies, as explained above.

In some of our newsletters or other email communications, we may track recipient actions.  This may include user’s opening the email or clicking on links that may be included in the email. This is used to monitor user engagement with our communications.